FAQ on user accounts
Please read Users and Family for the conceptual discussion of user and family.
How to register an account?
Go to
Please note, only adult user - a person who is 18 years or older, can register independently. An adult user can register a minor as his or her family member.
I added a family member, how can s/he login to your website?
If you add a family member and provided an email address, s/he can use the
Can I use the same email address with my children?
No. You cannot. In our application, each person is associated with a unique email address.
How to change my family name?
Family name is used when an email is sent to notify when a new member has joined or left the family.
Go to Login, which is in the upper right corner of the home page. Once logged in, it should go to the My Account page and should have a widget similar to the following (The colored text is the annotation text).
My husband and I have separate account, can we merge them?
Yes, you can. Here are the steps
Loginto your account- Choose the action
Join Family Request - Click the tab
Send a request - Type in the other party's email, along with a brief message, and click
Send Request
The other party will receive an email notification. Then, s/he should repeat the above listed step 1 and 2. Then,
3.Click the tab Respond to Request and handle accordingly.
Please note, only one join family request is allowed at a time. Once the other party accepted the request, the family account will be merged, and the adult member of the joined family become the administrator of the family account.